Wattle Point windfarm, South Australia. South Australia produces more wind energy than any other Australian state.

South Australia has moved to a more competitive market by deregulating retail energy prices and implementing the National Energy Customer Framework (NECF).

The decision represents a major step forward in the energy market reform agenda agreed on 7 December 2012 by the Council of Australian Governments. The South Australian move follows a similar step in Victoria.

The Australian Government, with the states and territories, developed the NECF to harmonise and strengthen protections for energy consumers. It places an obligation on energy retailers to offer flexible payment options for customers facing financial hardship, and requires retailers to provide customers with clearer contracts.

By implementing the NECF, South Australian consumers are also able to access the Australian Energy Regulator’s price comparison website, energymadeeasy.gov.au. Customers can now compare offers from gas and electricity providers, making it easy for South Australians to decide if they are on the right contract.

For more information and a list of Frequently Asked Questions on the implications for SA electricity customers please see the SA Government website.